30 Day Return Policy!
We assure complete customer satisfaction with all our products. Our commitment is we offer premium quality pearls that you truly love at the value you expect.
At NewZealandPearl.co.nz, we believe that there should be no worries when our customers come to our website and look for the pearls they love. Our customers should be 100% pleased and confident with the pearls that they purchase from NewZealandPearl.co.nz. It is for this reason that we offer our international customers an unconditional 30-day money-back guarantee on website orders!
We assure that our pearls meet the high-quality standard that you truly want at the value you expect. If you are not satisfied with our products, please return the product(s) within 30 days for a full refund or an exchange. When returning the product(s), please secure all product(s) in their original packaging with the original documents and fill in the Return/Exchange Form. Please call us at 09 365 2588 or go to our Contact Us page for any questions you may have.
Thank you for shopping with us.
Please note that we take care of our customers only for online returns. Products purchased from our New Zealand Pearl Retail store are not included in this 30-day return policy.