At New Zealand Pearl we want our customers to shop with confidence and would like to give assurance that you will be satisfied with your Pearl Jewellery purchase.   New Zealand Pearl offers FREE & EASY shipping within New Zealand.

Our team will help you without hesitation if you decide to return or make any changes with your order. Just simply email us!

For other shipping information, please visit our Shipping Information page.

Things to Make Sure When You Return Your Pearls

• For New Zealand customers please make sure that you return the item within the 30-day guarantee. For more information on this guarantee click HERE.
• The product(s) must be returned in its original condition
• Please include all original documents with return
• Please make sure while returning, the product(s) is well-padded to avoid any damage in transit.
• Our free shipping does not apply to International Customers, however, we still offer a 30-day return guarantee for every purchase.  For more information about this guarantee please click the Guarantees page.
• For the delivery cost, please visit our Shipping Information page.