Exchange and Return Policy
Thank you for choosing New Zealand Pearl.co.nz. We strive to provide you with high-quality products and excellent customer service. Please read our exchange and return policy carefully to understand the process and guidelines for returning or exchanging items.
Eligibility for Exchange and Return:
You may request an exchange or return within 30 days from the date of delivery.
The item(s) must be unused, in their original condition, and accompanied by the original packaging and proof of purchase.
Exchange Process:
If you wish to exchange an item for a different size, style, or color, please contact our customer support team within 30 days of receiving your order.
Our team will guide you through the exchange process and provide you with instructions on returning the item.
Once we receive the returned item and verify its eligibility, we will process the exchange and ship the new item to you.
Return Process:
If you prefer to return an item for a refund, please contact our customer support team within 30 days of receiving your order.
Our team will assist you with the return process and provide you with a return shipping address.
Please ensure that the item(s) are securely packaged to prevent damage during transit.
Exclusions:
Custom-made or personalized items are also not eligible for exchange or return unless they have a manufacturing defect.
Please note that in-store purchases are not included in our standard 30-day exchange and return policy. For detailed information regarding the policies applicable to in-store purchases, we kindly request that you contact our customer service team or email us at info@newzealandpearl.co.nz.
Return Shipping Costs:
If the exchange or return is due to our error or a defective product, we will cover the return shipping costs.
If the exchange or return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.
Refund Process:
Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within a reasonable time frame.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
We may request relevant information or photographs to assess the issue and provide a suitable resolution, including a replacement or refund.
Note: It is important to follow the guidelines mentioned above to ensure a smooth exchange or return process. Failure to meet the eligibility criteria may result in the rejection of your request.
If you have any further questions or require assistance regarding our exchange and return policy, please reach out to our customer support team. We are here to assist you.
Please note that this policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates.
